ASICS Gel-Kayano 14 Cloud Grey (Women's)

Are the items listed on the site authentic?

At STEPHELD, we guarantee the authenticity of every product we sell. Each item undergoes thorough checks by our team, ensuring 100% authenticity and quality.

How long does it take for orders to ship?

• Orders are typically processed within 2 business days, but it may take up to 7 business days depending on stock allocations. If you need your order by a specific date, please email us at support@stepheld.de

In majority of cases, items are delivered sooner than the estimated timeframes provided. 

All orders are shipped from the DE, US, UK or Australia with FREE shipping, leveraging our global supply network to ensure timely delivery and the best market prices.

DE: 3–5 working days

UK: 1–3 working days

US: 2–4 working days

Australia: 3–7 working days

Which countries do you ship to?

We offer worldwide shipping.

How can I track my order?

Once your package is dispatched, you will receive a shipment confirmation email containing your tracking number. Use the link in the email to monitor your delivery’s progress.

Can I cancel or get a refund for my order?

Cancellations are allowed under justifiable circumstances. We also provide options for returns, exchanges, or store credits depending on your specific needs.

Are all items listed on the site brand new?

Yes, every item is brand new unless otherwise specified in the product description.

I placed an order but didn’t receive a confirmation email. What should I do?

If you don’t receive a confirmation email within a few hours of placing your order, please contact us at support@stepheld.de, and we’ll assist you promptly.